Knowledge base · RAG · company memory
Your company knows more than it remembers. You ask in plain language, the way you’d ask a colleague, and get an answer right away, always with a link to the source.
Sample answer
Who approves purchases over CZK 100,000?
Purchases over CZK 100,000 are approved by the managing director, and anything up to CZK 100,000 by the head of department. Requests go through a form on the intranet, and the approval is recorded on the purchase order.
Source: Purchasing policy §3 (2026)
Sample answer
Who approves purchases over CZK 100,000?
Purchases over CZK 100,000 are approved by the managing director, and anything up to CZK 100,000 by the head of department. Requests go through a form on the intranet, and the approval is recorded on the purchase order.
Source: Purchasing policy §3 (2026)
Whatever you call it, the principle is the same: a system that answers from your documents and data and shows where each answer came from. We call it a knowledge base, because what matters is what’s in it, not the interface.
02 — How it works
The model doesn’t answer from whatever it once learned. It answers from your documents, which we retrieve for each question (this is called RAG). That’s why every answer has a source you can check.
Policies, price lists, contracts, manuals, exports from your ERP or DMS. Or we prepare them together. It’s a controlled data feed: we take only what the purpose requires.
It splits documents into parts, catalogs them, and links the information between them. Search works by meaning, not just by words, and access rights stay as they are.
In a simple chat interface, the way you’d ask a colleague. No keywords or file names.
Anytime, anywhere, 24/7/365. Every answer links to the document it comes from.
The knowledge base is set up to answer only from the material you give it, and to say so when the answer isn’t there. The model is not trained on your data.
We run at most 6 projects at once, with 2 open slots left in Q4 2026.
Get in touch03 — What it can do
One sample answer and the six capabilities a knowledge base is built on.
Sample answer
Who approves vacation of more than five days here?
Vacation of more than five business days is approved by the head of department, and you submit the request at least two weeks in advance. Shorter vacations are approved by your direct manager.
Source: Staff handbook §4 (2026)
In a chat interface, the way you’d ask a colleague. No keywords, no file names.
Each answer links to the document it comes from.
If someone has no right to a document, they won’t get it.
Every topic area has an owner and a valid version. Answers come from the valid version, not from an outdated document.
We can bring in information from the systems you need: ERP, CRM, shared drives, databases, and digitized paper.
New hires ask the knowledge base and find the answer without waiting for a colleague.
04 — When it fits
Your own knowledge base makes sense where the answer lives in documents and systems and people look for it over and over. If you don’t need one, we’ll tell you.
We’d rather tell you in a consultation than six months after implementation.
05 — Who it’s for
A knowledge base is for companies of roughly fifteen people or more, where the answer exists but right now lives in one person’s head. When that person doesn’t pick up the phone, work stops.
In manufacturing and field service, that means procedures and machine documentation. In sales and support, price lists, terms, and technical data sheets. In offices and service businesses, the question “how did we handle this last time?”
And it’s for companies where experienced people are leaving. What they carry in their heads doesn’t come back. What’s in the knowledge base stays.
06 — Your data
By default, we don’t go into systems that hold sensitive data. We choose where the solution runs and which model it uses based on what’s in the data, not on what happens to be in fashion.
The model is not trained on your documents. It only has them at hand while answering, nothing more.
At your site, on-premises
An open-weight model runs on your server, and the data never leaves your company. For sensitive operations and wherever nothing may leave the building.
EU cloud
Infrastructure in a European data center. An open-weight model, or an API under enterprise terms.
APIs from major providers
Google, OpenAI, or Anthropic under enterprise terms, with no training on your data. Only for tasks where it makes sense, and only with the data the task needs.
The model market changes every month, so we keep testing new options and make the choice again for every deployment. Commercial Gemini, GPT, and Claude, or open-weight families; for Czech-language content, mainly Mistral and EuroLLM.
No vendor lock-in
The solution is model-agnostic: the knowledge lives in your knowledge base, not in the model’s weights. If token prices go up or a provider changes its terms, we swap the model, not the knowledge base. The replacement can even be a powerful open-weight model that runs at your site.
07 — What we offer
The honest answer: it depends. But not in a way we can’t tell you in advance. For each offer, you know where it starts and what drives the price. We confirm a fixed scope and a fixed price in writing up front.
Paid, fixed scope · Recommended start
At your company. We show what AI can do, using examples from your industry.
from CZK 35,000
excl. VAT · one-time
Company memory
Procedures, price lists, policies, and manuals in one place. Ask in plain language, and everyone gets only what they have the right to see.
from CZK 87,000
excl. VAT · fixed price after the document review
Built on your knowledge base
A smart layer on top of the knowledge base. It connects what no one sees as a whole today and prepares your meeting brief before you ask for it.
from CZK 144,000
excl. VAT · builds on a populated knowledge base
08 — The process
Steps tailored to a knowledge base. You get the timeline and the price in writing as soon as we know your material.
30 minutes online. We find out whether a knowledge base makes sense for you and what should go into it.
We go through the documents and data you have and the state they’re in. We tell you what the knowledge base can handle right away and what needs to be cleaned up.
We agree on the scope, where the knowledge base will run, on which model, and who will own the content. You get a fixed price and a timeline in writing, and nothing starts without your consent.
We populate the knowledge base, set up permissions, provide training, and hand it over. A working knowledge base within 1–3 weeks, depending on the quality and volume of your data.
Content updates, monitoring, and further development, or we hand the keys to your IT team. It’s an option, not a condition.
09 — Common questions
No. File storage answers the question “where’s that file?”: you find what you know is in there, provided you know what it’s called. A knowledge base answers the question “how do we do this here?” in plain language and shows the document it took the answer from. The difference isn’t in the technology but in who has to do the searching.
The usual company material: PDF, Word, Excel, emails, exports from ERP and DMS, and digitized paper. The data feed is controlled: only what the use case needs goes into the knowledge base, not everything that’s lying around somewhere. In the document review, we tell you which of your material the knowledge base can handle right away and what needs to be cleaned up first.
We can get a knowledge base up and running in 1–3 weeks, depending on the quality and volume of your data. Before the build, there’s a free consultation and a document review. The review shows what the knowledge base can handle right away and what needs to be cleaned up first. You get the timeline and a fixed price in writing up front.
Populating the knowledge base is a separate, fixed-scope, paid part of the project, not a task your people take on alongside their work. We do most of it. On your side, you need one person who decides what’s true when two documents contradict each other. We can’t make that decision for you.
10 — Get started
Get in touch and we’ll be glad to talk it through.